Joseph Jacobs, the owner of J Jacobs and Associates, has built his business on a foundation of comprehensive knowledge and a commitment to his clients. He has been immersed in the insurance industry for most of his life, officially launching his full-time career in 2000. Joseph’s expertise spans a wide range of coverages, and he is fully licensed to handle Property, Casualty, Commercial, Annuities, and Life Insurance.
Joseph’s broad professional experience extends beyond the insurance field. Before focusing on insurance, he gained valuable insight into business operations by successfully managing two restaurants and working within the banking sector. He holds a degree in Finance and a minor in Computer Science from the University of Michigan, an educational background that provides him with a unique, analytical perspective on managing risk and financial planning.
Outside of his professional life, Joseph is a dedicated family man with two children who share his love for sports. In his downtime, he stays active by playing sports and expanding his knowledge through audiobooks.
My first job after graduating from MSU was in the Risk Management department at Wayne State University as their CSR. I worked there for eleven years and completed my tenure as the Assistant Director for Risk Management. I have my Bachelor's Degree from MSU and my Associate in Risk Management designation (ARM) from Lawrence Tech. I now work at J. Jacobs & Associates in Lake Orion and started working at the agency 9 years ago. I have had my P&C license for 8 years. As the Office Manager in our Personal Lines Department, I enjoy helping customers achieve their insurance goals and believe we have the best staff here to accomplish that. Two "Best of the Best
Customer Service Awards" from 2018 and 2019 back this statement up. When not working, my husband & I, with 3 adult children now, travel the country to see our family and we bleed Green & White wherever we go. GO SPARTANS!!!!
Meet Rachel, the director of our commercial department. With a knack for turning confusing insurance jargon into clear, actionable advice, Rachel has spent years helping business owners protect what they've built. She holds her Property and Casualty license and is our go-to expert for workers' compensation and guiding new businesses through the often-intimidating insurance audit process.
When she's not securing peace of mind for our clients, Rachel is exploring the great outdoors with her Australian cattle dog or putting her creative skills to work on a new quilt or cross-stitch project.
Licensed Insurance Agent | Personal Lines Producer
As a dedicated professional with 28 years of experience in sales, including 19 years as an insurance agent, Todd Randall brings a wealth of knowledge and expertise to his clients. He is a graduate of Trenton High School and an alumnus of Ferris State University.
Outside of his successful career, Todd is an avid outdoorsman and sports enthusiast, enjoying hunting, fishing, baseball, football, and hockey.
With over 30 years of customer service experience across a range of industries, Jacqueline is a seasoned professional dedicated to client satisfaction. A graduate of Albion College with majors in Sociology and Women's Studies and a minor in Public Policy, Jacqueline began her career with five years in the auto industry at EDS and Chrysler Financial. As a licensed Property and Casualty insurance agent, Jacqueline brings a wealth of diverse knowledge to every client interaction.
Licensed Insurance Agent | Personal Lines Producer
With a solid foundation from his BS in Finance from Oakland University, Henry helps clients find the right insurance solutions. His career path is a unique blend of financial acumen, having worked as a registered broker-dealer, and practical, hands-on experience from his time in automotive parts sales. When not assisting clients, Henry can be found indulging his passions for aviation, photography, road trips, and cooking.
Licensed Insurance Agent | Personal Lines Producer
With a foundation built on more than a decade of insurance experience and an Associate's Degree in Business Administration, Bryan Newman is a knowledgeable and reliable professional. He transitioned into the independent insurance sector in 2017 after beginning his career with Allstate in 2015. Bryan leverages his prior experience as a Mortgage Banker to provide a well-rounded perspective to his clients. In his free time, he can be found playing disc golf, barbecuing, or enjoying a day on the lake with family and friends.
With 26 years in the insurance industry, I bring extensive expertise and a passion for delivering outstanding customer service. I truly eat, sleep, and breathe insurance and take pride in helping clients protect what matters most.
Outside of work, I enjoy playing golf, watching football, and spending time with my family as a proud mother, grandmother, and wife.
Since joining J. Jacobs in October of 2019, Janna has been an invaluable asset to our team. A licensed professional in Property and Casualty Insurance, Janna combines expert knowledge with more than 30 years of experience in customer service and office administration. This extensive background has cultivated a deep passion for putting customers first and ensuring they receive the best service possible. Janna earned a Bachelor's in Business Administration from Baker College, reinforcing a commitment to professional excellence and a client-focused approach.
Licensed Insurance Agent | Personal Lines Producer
Nic brings a remarkable 18-year track record in customer service, including 17 years as the owner and operator of their own outdoor company. This extensive experience has honed their ability to adeptly manage a wide range of situations, from setting and exceeding client expectations to navigating unexpected challenges. A proud graduate of Davison High School, Nic has cultivated a multi-faceted career, most recently expanding their expertise by becoming a licensed insurance agent in 2024. Furthermore, the invaluable skills gained from being a parent to three amazing boys, a step-daughter, and a step-son have significantly contributed to their proficiency in providing top-tier service with patience and understanding. When not dedicated to their professional pursuits, Nic enjoys spending time outdoors or relaxing by the pool with family and friends.
A graduate of Michigan State University with a degree in Psychology, I bring three years of experience in the insurance sector to our team, complemented by a background in retail management and mortgage underwriting. My personal life is enriched by my three daughters, all proudly attending the University of Michigan, making me an enthusiastic supporter of U of M athletics. Outside of work, I enjoy reading, crafting, gardening, and discovering unique finds at thrift stores. I also share my home with a beloved dog and cat, both of whom keep life interesting.
Kathy is not your average Commercial Insurance Account Manager. With a career forged in the competitive worlds of automotive HR and demanding logistics, she brings a powerful, 360-degree perspective to client challenges. She's a master of connection, effortlessly building rapport with anyone she meets to uncover their unique needs and deliver solutions that shatter expectations. When she's not dominating the insurance game, she's channeling that same relentless energy into renovating homes and conquering the golf course.
Olivia is a graduate of Oakland University, where she earned a Bachelor's degree in Marketing. She has channeled her marketing background and outgoing personality into a career in insurance, where she loves connecting with clients. Olivia brings a high-energy, hands-on approach to her work and enjoys making every professional relationship feel personal and meaningful. When not focused on client success, you can find Olivia creating memorable moments while singing karaoke, at a live concert, or out dancing. Her enthusiasm for life is a reflection of the vibrant spirit she brings to her work every day.
I hold a Bachelor's degree from Michigan State University.
Outside of work, I enjoy golfing, boating, traveling, and exercising. I am also a proud mother of two boys and a daughter, and I cherish the time I spend with my wonderful husband.
Professionally, I have over 10 years of experience in customer service and insurance. I particularly enjoy interacting with people and providing assistance.
A former member of the United States Air Force with six years of service, Jonah launched a new career in the insurance industry in 2025. As a Commercial Lines Account Manager at J. Jacobs & Associates, Jonah leverages a strong academic background, including an MBA, and holds a Property & Casualty License. When not at work, Jonah enjoys building computers and following football and hockey.
Driven by a passion for growth and team development, Britton Collier is an operations leader with over a decade of experience across diverse fields, from restaurant management to financial services and insurance. With licenses in life, home, and auto insurance, he brings a versatile skill set focused on customer satisfaction and continuous process improvement. His background in business management forms the bedrock of his people-centered leadership, motivating teams to achieve their full potential.
Away from work, Britton finds balance through his love for the outdoors, including camping, kayaking, and disc golfing. Above all, he is dedicated to his wife and their four children—two girls and two boys—bringing the same commitment and focus on relationships to his family life.
